How do I use my Dartmoor Zoo Wet and Wild discount?

If you have visited Dartmoor Zoo and want to book tickets to the Aquarium using the 50% discount, follow these steps.

  • You can then use your code to book tickets and apply the discount on your basket. (Up to 8 tickets per transaction)
  • When you visit, please show your booking to a member of the admission as well as your booking from DZP, without this you may be charged for full price tickets.

Disclaimer* Our free annual return pass is excluded if you choose to use the 50% discount!

What carers ID do you allow?

We accept a variety of carers ID, the most common ones we accept are, but not limited to: Carers ID Card, PIP letter, DLA letter and Blue Badge. If you have any queries about this, please feel free to contact us.

Do you do NHS / Blue Light Discount?

We honour these discounts in the shop and the cafe, however they aren’t redeemable on admissions.

How much is soft play?

Soft play is £2 per child for an hour session!

How do I book soft play?

You can ‘add on’ a soft play session to a regular booking, for a cost of £2 per hour per child. You won’t be able to buy a soft play session without a regular booking first.

Do I need to book before I visit?

We recommend all visitors to pre-book whether or not you are paying or using your complimentary annual return pass. We cannot guarantee entry without a booking, especially in peak periods such as holidays and weekends. Walk-ins will only be available if we have not reached full capacity for the building.

Is the soft play open?

Yes! Our soft play is currently back open.

What is a Complimentary Annual Return Pass?

With each paid ticket, we give you the option of the Complimentary Annual Return Pass. If accepted it’ll allow unlimited entry for 12 months after you redeem your paid ticket.

You will be issued with a cardboard pass that you show to our Admissions team the next time you visit. We still do recommend booking with your Complimentary Annual Return Pass – the booking process won’t charge you for this.

Adult Annual Pass
Child Annual Pass

Do home educators get a reduced rate?

We don’t offer reduced rates for day tickets. The Schools team have a reduced group rate for a minimum of 12 students. Check the schools and learning page on the website.

Is there a car park?

There is Harbour Carpark and Lockers Quay Carpark which are less than a 5-minute walk to the main entrance. We have limited on-site parking which only includes 3 disabled parking bays which are on a first come first served basis.

Do you provide wheelchairs?

A limited number of wheelchairs can be accessed via the Admissions team, however, it is a first come first serve basis.

Is the Aquarium wheelchair-friendly?

The Aquarium is accessible to people with wheelchairs. All exhibits are accessed either by ramps or by lifts.

Can we bring a picnic with us?

Yes, you’re very welcome to bring a picnic with you when visiting the Aquarium. We ask that all picnics are eaten outside and request that your waste is taken home with you for responsible disposal.

Can I smoke at the Aquarium?

We do not allow any form of smoking inside the building. This includes the use of any e-cigarette/vaping devices. This is to ensure that we avoid any confusion on reports of sources of smoke within the building. We do have a garden in which members of the public may smoke if they wish.

Can I bring my pet?

Sadly, due to our zoo license that, only licensed service and assistance animals are allowed in the Aquarium.

Can I bring my assistance animal?

Assistance dogs are welcome in the National Marine Aquarium, please find attached a copy of our policy and waiver. 

Please ensure you read through this before you book your tickets as on arrival, our admissions team will need to see proof of vaccination/inoculation status of your dog and will you require you to sign a waiver.

If you have any questions about this, please let us know, if not we look forward to seeing you soon.

What student ID can I use?

Any form of physical student ID is accepted, as well as online forms like UNiDAYS, Student Beans, and your University portal or email.

Can someone else use my Complimentary Annual Pass?

The annual passes are named passes, so they do correlate with one person. This does mean they are non-transferable.

What happens if I lose my Complimentary Year Pass?

If you or your family member have lost your cardboard pass, let our Admissions Team know when you next arrive. We’ll have your details saved on our system and for an admin fee of £1, we will be able to replace your pass for you.

Hopefully we’ve answered your questions, if not please email enquiries@oceanconservationtrust.org and we’ll try to help. Why not plan your visit and come and sea us soon…

Plan your visit

The National Marine Aquarium (NMA) is the UK’s largest aquarium, located in Britain’s Ocean City, Plymouth. It is run by the Ocean Conservation Trust, a charity dedicated to connecting people with the Ocean.

Find Out More