Temporary Closure Information (Covid-19)
From Thursday 31st December 2020 we are temporarily closing our doors to the public due to Plymouth moving into Tier 3, please read the following information.
Whilst we are closed our dedicated Animal Husbandry team will continue to look after and care for the animals who call the Aquarium their home.
We would like to reassure you that the health of the animals in our care will not be compromised by this decision, and that although our doors will be closed to the public, a team of committed and experienced biologists, and engineers will remain on duty. This team will ensure the wellbeing of our animals and will continue to maintain the Aquarium’s critical life-support systems, while taking the necessary precautions to protect themselves against the spread of COVID-19.
As a responsible tourism destination, we believe that, if the government advises a temporary closure, it is in the best interests of the health and safety our staff, volunteers, members and general visitors.
We understand that this will come as a disappointment to those who may have planned to visit us during the time of closure.
In this case, we’d like to thank you for your patience whilst we do our best to attend to your questions via email or phone.
Click on the sections below for some more information.
If you have already purchased a ticket for when we are closed, there are currently two options for you;
- You will be able to rearrange your booking for a new date when we reopen. Your year pass will start from the new date you first visit the Aquarium. Please keep your booking confirmation email and we will be in touch to let you know how to reschedule your booking.
- Request a refund by replying to your booking confirmation email and we’ll arrange for your ticket to be refunded for you. Please note: refunds can take 3-5 working days once requested.
We thank you for supporting our charity at this time, we of course can’t wait to welcome you back to us as soon as possible.
Year Pass Holders
When we’re able to reopen you can of course use your passes to visit us again.
Here at the National Marine Aquarium, our charity is playing our part in supporting the government’s plans to halt the spread of the covid-19 pandemic. This means that the Aquarium being closed will impact a number of those with annual return passes who are unable to visit due to the enforced lockdown.
Our charity has thought long and hard about what we are able to achieve with our current ticket holders and it is with huge regret that we are not able to extend year passes or gift tickets with extra time to be used when we reopen.
With months without income, our charity is in a precarious financial position and protecting the Aquarium and the animals we care for must be our main priority.
FUNCTIONS AND EVENTS
If you have a booked function or conference at the Aquarium, please contact firstname.lastname@example.org to discuss options or request a refund.
School visits to the Aquarium are currently suspended due to our temporary closure. We will still be running our Interactive Digital Aquarium Tours during this time and you can also purchase our new Downloadable Video Resources too. You can also book our team to come to you on one of curriculum linked Outreach Visits, head here to find out more:
You can also email our team with any questions on email@example.com
EXTRA ACTIVITIES AND PUBLIC EVENTS POSTPONEMENT
Following government advice to limit social gatherings of large groups we are temporary suspending all afterhours and daytime experiences and activities. This includes; V.I.P Behind the Scenes Tours, public Sleeping with Sharks Sleepovers, Loola Land Soft Play and Toddler Tuesday Morning.
For more information please head to our COVID-19 FAQs page.
WE WILL BE POSTING REGULAR UPDATES AND INTERESTING CONTENT ON OUR SOCIAL MEDIA – VISIT US ON FACEBOOK, INSTAGRAM OR TWITTER TO STAY IN TOUCH AND INFORMED AT THIS TIME.
For any questions or queries that are not answered above please email firstname.lastname@example.org