We’re delighted to share that in line with the Government’s current reopening roadmap, they have given aquariums in the UK the green light to open again after lockdown. We can confirm that we will be throwing our doors back open to the public on Monday 17th May at 10am. We can’t wait to see our visitors back again – but first, some important information about what to expect.
In line with government guidance for health and safety, we recognise our responsibility with regard to the health, safety and wellbeing of all our staff and visitors. For that reason, we have gone to great lengths to ensure a fantastic safe, socially distanced day out by implementing a number of changes to the aquarium experience.
Things we have changed…
- We will be employing a one-way system, including in our Ocean Waves gift shop
- Visitors will have designated three-hour time slots in which to enter the aquarium
- Tickets are only available to purchase in advance online to limit capacity and ensure at least one metre distance between visitors.
- The aquarium’s Ocean Discovery Rangers will be positioned around the aquarium, helping to ensure everyone maintains a suitable distance from one another – ensuring a safe day out as you re-aquaint yourself with your favourite Ocean animals.
- We have installed additional hand-wash and sanitisation facilities around the aquarium and there will be floor markings to help visitors to stay apart.
- Staff will be managing toilet facilities to control numbers of people in and out and ensuring that regular cleaning takes place.
- The team have installed lots of guidance on hygiene, social distancing and safety measures around the aquarium as friendly reminders to everyone about how to enjoy their day.
- The Loola Land Soft play, however, will remain closed, in order to safely uphold social distancing measures and limit people’s contact with hard surfaces.
Normally during the summer months, our Aquarium would be welcoming and inspiring thousands of visitors, but to ensure safety there will a huge reduction in daily tickets available to limit visitor numbers.
Complimentary Year Passes
If you have a complimentary pass you’ll be able to visit, but will need to book a free slot on our ticketing platform.
We have thought long and hard about what we are able to achieve with our current ticket holders and it is with huge regret that we are unable to extend year passes with extra time to be used when we reopen. If your complimentary pass expired whilst we were closed, we are not able to extend year passes which expired during the closure time.
With three quarters of the past 12 months closed without income, our charity is in a precarious financial position and protecting the Aquarium and the animals we care for must be our main priority.
We hope you will still visit us with your pass and when it runs out even renew it for another year to continue visiting our Aquarium and animals. Over the coming months, we need to maintain enough space on the timed slots for paying customers to help us make enough money to survive.
We hope you understand and will still continue to support our charity at this time.
For FAQs and further information about our reopening and the safety measures we have implemented, please click here.