The Admissions and Retail Team is looking to recruit new team members.   You will be the first person that our visitors meet, and your role is therefore vital in creating a friendly and enthusiastic welcome to enable them to enjoy their visit.  You will be joining a passionate team of people who care about customer service and marine conservation in one of the South West’s top visitor attractions.

You will play a key role in providing an exceptional service by engaging with our visitors, forming a natural rapport and being attentive to their needs, including demonstrating your product knowledge by advising and making suggestions so that they leave us delighted with the level of service they have received.

Ideally you will have great people skills, and be able to form positive working relationships with colleagues.  Previous experience in a customer facing role is essential.  

We are looking for people who excel in customer care, who are friendly and efficient and who are resilient as during school holidays it can get extremely busy. A key part of the role is ensuring that as many paying visitors opt to pay the Gift Aid admission price as possible.  This helps us to achieve our charitable aims in driving marine conservation through engagement.  

The 18 hours a week role is based on a three-day shift pattern worked over seven days.  Due to the seasonal nature of the business the number of days the hours are worked over, may change in line with the business needs.  There may be additional hours available during school holidays.  Due to the nature of our business all applicants must be available to work weekends, public and bank holidays and through the school holidays.


  • Experience in a customer focused environment.
  • Excellent communication and interpersonal skills.
  • Ability to work as part of a team.
  • Excellent organisation and time management skills.
  • Able to demonstrate flexibility in work pattern.


  • Experience in Retail or Tourism
  • Interest and enthusiasm for/knowledge of marine wildlife and conservation.

For more information on the role please read the Job Description and Person Specification.

The rate of pay is £8.36 for those aged under 23 / £8.91 for those aged 23+

To apply: Please email your full CV with a covering letter setting out your experience and suitability for the role to Tim Nurse, Front of House Manager:   CV’s sent without a covering letter will not be considered.  Please state the following in the subject field: Aquarium Assistant 18 hpw 

Closing Date: Midnight 18th April 2021

Interview date: Week commencing 26th April

Ideal start date: on or before 17th May

In line with current legislation all applicants must be eligible to live and work in the UK.  As part of the recruitment process you will be asked to provide documented evidence of eligibility.  The OCT operates an Equality and Diversity Policy and is committed to promoting a diverse and inclusive community – a place where we can all be ourselves and succeed on merit.  All applications will be judged solely on merit, however we particularly welcome applications from groups currently under represented in the workforce.

Only candidates invited for interview will be contacted.

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The National Marine Aquarium (NMA) is the UK’s largest aquarium, located in Britain’s Ocean City, Plymouth. It is run by the Ocean Conservation Trust, a charity dedicated to connecting people with the Ocean.

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