FAQs

Do you do NHS / Blue Light Discount?

We honour these discounts in the shop and the cafe, however they aren’t redeemable on admissions.

How much is soft play?

Soft play is £2 per child for an hour session!

How do I book soft play?

You can ‘add on’ a soft play session to a regular booking, for a cost of £2 per hour per child. You won’t be able to buy a soft play session without a regular booking first.

Do I need to book before I visit?

We advise all visitors to pre-book whether or not you are paying or using your complimentary annual return pass, as we are currently limiting our visitor numbers to help keep our volunteers and staff safe and to benefit our visitors experience and avoid overcrowding in the Aquarium.

Is the soft play open?

Yes! Our soft play is currently back open.

What is a Complimentary Annual Return Pass?

With each paid ticket, we give you the option of the Complimentary Annual Return Pass. If accepted it’ll allow unlimited entry for 12 months after you redeem your paid ticket.

You will be issued with a cardboard pass that you show to our Admissions team the next time you visit. We still do recommend booking with your Complimentary Annual Return Pass – the booking process won’t charge you for this.

Adult Annual Pass

Child Annual Pass

How do I book to return with my Local’s Pass ticket?

All returning Complimentary Annual Pass ticket holders, including those who previously visited with a Local’s Pass, must book a time slot for return visits. Slots can be booked via our General Admissions section on our booking page. Tickets are free to book as many times as you like all year round no matter what ticket you have.

How do I qualify for a Local’s Pass?

If you live in a PL postcode, please bring proof along with you to qualify for a Local’s Pass. Examples of proof we’ll accept include: Current UK Driving License Current Passport Utility bill (gas, electricity, water, or landline phone) dated from the last 3 months Council tax bill for current tax year Bank statement dated from last 3 months Building Society or Credit Union statement dated from the last 3 months Tenancy agreement

Do home educators get a reduced rate?

We don’t offer reduced rates for day tickets. The Schools team have a reduced group rate for a minimum of 12 students. Check the schools and learning page on the website.

Is there a car park?

There is Harbour Carpark and Lockers Quay Carpark which are less than a 5-minute walk to the main entrance. We have limited on-site parking which only includes 3 disabled parking bays which are on a first come first served basis.

Do you provide wheelchairs?

A limited number of wheelchairs can be accessed via the Admissions team, however, it is a first come first serve basis.

Is the Aquarium wheelchair-friendly?

The Aquarium is accessible to people with wheelchairs. All exhibits are accessed either by ramps or by lifts.

Can we bring a picnic with us?

Yes, you’re very welcome to bring a picnic with you when visiting the Aquarium. We ask that all picnics are eaten outside and request that your waste is taken home with you for responsible disposal.

Can I smoke at the Aquarium?

We do not allow any form of smoking inside the building. This includes the use of any e-cigarette/vaping devices. This is to ensure that we avoid any confusion on reports of sources of smoke within the building. We do have a garden in which members of the public may smoke if they wish.

Can I bring my pet?

Sadly, due to our zoo license that, only licensed service and assistance animals are allowed in the Aquarium.

Can I bring my assistance animal?

Yes, only registered service animals are allowed in the building, the relevant documents will have to be provided.

What student ID can I use?

Any form of physical student ID is accepted, as well as online forms like UNiDAYS, Student Beans, and your University portal or email.

What happens if I lose my Complimentary Year Pass?

If you or your family member have lost your cardboard pass, let our Admissions Team know when you next arrive. We’ll have your details saved on our system and for an admin fee of £1, we will be able to replace your pass for you.

Can someone else use my Complimentary Annual Pass?

The annual passes are named passes, so they do correlate with one person. This does mean they are non-transferable.

The National Marine Aquarium (NMA) is the UK’s largest aquarium, located in Britain’s Ocean City, Plymouth. It is run by the Ocean Conservation Trust, a charity dedicated to connecting people with the Ocean.

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